Refund Policy & Exchange Policy

Refund Policy & Exchange Policy

This Refund & Exchange Policy outlines how you can seek a refund or exchange for a product/service purchased through the Moto Gears House Platform.

1. Damaged, Defective or Incorrect Product

In case you receive a damaged, defective, or incorrect product, please report the issue to our customer service team within 3 days from the date of receiving the order.

The request will be entertained after the product is checked and verified by Moto Gears House / the respective seller or merchant. After reviewing the complaint, our customer service team will take an appropriate decision regarding replacement, exchange, or refund, as applicable.

If you feel that the product received is not as shown or described on our website, you must inform our customer service team within 3 days from the date of receiving the order.

2. Sale / Discounted Products

Products purchased under Sale, Clearance Sale, Discount Offers, Special Offers, or other promotional pricing are not eligible for a refund.

Exchange may be considered only if specifically mentioned in the product offer or approved by Moto Gears House.

3. Pre-Owned / Used Products

All Pre-Owned / Used Products are eligible for Exchange only.

No refund will be provided for Pre-Owned / Used Products, subject to applicable law and the specific terms communicated at the time of purchase.

Exchange will be subject to product verification and the applicable exchange conditions of Moto Gears House.

4. Brand New Products

Brand New Products may be eligible for exchange, subject to the product’s condition and applicable exchange terms.

A refund for a Brand New Product will be considered only when the required exchange/replacement product is not available with Moto Gears House.

Any refund will be processed only after the returned product has been received and verified by Moto Gears House and the refund has been approved.

5. Manufacturer Warranty

For complaints related to products that come with a manufacturer’s warranty, the customer may be required to contact the respective manufacturer or authorized service centre as per the manufacturer’s warranty terms and conditions.

• Refund Process

Where a refund has been approved by Moto Gears House:

• For Digital Payments / Online Prepaid Orders, the refund will be processed to the original payment method.
• For COD / POD / Offline Payments, Moto Gears House may request the customer’s authorized bank details to process the refund.
• The refund process may take up to 15 days from the date the refund is confirmed by Moto Gears House.

7. Policy Changes

Moto Gears House reserves the right to modify, amend, or update this Refund & Exchange Policy from time to time.

The policy applicable to an order will be the policy in effect at the time of the relevant purchase/order, subject to applicable law.

Important Note

All refund and exchange requests are subject to product verification and approval by Moto Gears House. Products must be returned in the condition required under the applicable return/exchange terms.

Nothing in this policy limits any rights available to customers under applicable law.